Terms of service

Terms and conditions

1. Identity of the seller

Bloom
Zuigerstraat 147, 2516 JX The Hague, the Netherlands
Chamber of Commerce (KvK) number: 42076403
VAT identification number: NL005475689B13
Email: Bloomguides@outlook.com
Website: www.bloomguides.net

2. Applicability

These terms and conditions apply to every offer made by Bloom and to every agreement concluded between Bloom and the customer through this online store.

3. Offer and prices

Bloom sells digital products: e-books in PDF format. All prices are in euros and include VAT. Obvious mistakes or errors in the offer are not binding on Bloom.

4. Delivery

E-books are delivered digitally immediately after successful payment, via a download link sent by email. No physical products are shipped and there are no shipping costs. See also our page Delivery of e-books.

5. Right of withdrawal

As a consumer, the customer has a statutory 14-day cooling-off period. For digital content that is not supplied on a tangible medium, a statutory exception applies (Article 6:230p(g) of the Dutch Civil Code): at checkout, the customer expressly agrees that delivery begins immediately and thereby acknowledges that the right of withdrawal is lost once delivery has started. As long as delivery has not started, the customer keeps the full right of withdrawal. See our pages Right of withdrawal and Refund policy — they also explain how we help you if you are not satisfied.

6. Payment

Payment is made through the secure payment methods offered at checkout. The order is delivered as soon as payment has been confirmed.

7. Intellectual property and right of use

All e-books and content are protected by copyright. With your purchase you receive a personal, non-transferable right of use. You may not resell, distribute, share or publish the e-books.

8. Liability and disclaimer

Bloom's e-books contain informative and practical advice on motherhood, parenting and self-care. This content is not a substitute for professional medical, psychological or educational advice. If you have (concerns about) health problems affecting you or your child, always consult a doctor or another qualified healthcare professional.

9. Complaints

You can submit complaints to Bloomguides@outlook.com. We usually reply within 1 business day and aim to resolve every complaint within 14 days. As a consumer, you can also submit a dispute through the European ODR platform: ec.europa.eu/consumers/odr.

10. Applicable law

All offers and agreements are governed exclusively by Dutch law.