Return Policy

Refund policy

At Bloom we only sell digital products: e-books in PDF format that are delivered by email immediately after payment.

Right of withdrawal for digital products

As a consumer, you have a statutory 14-day cooling-off period for online purchases. For digital content that is not supplied on a tangible medium, a statutory exception applies (Article 6:230p(g) of the Dutch Civil Code, based on EU Directive 2011/83/EU): at checkout, you expressly agree that delivery begins immediately and you acknowledge that you thereby lose your right of withdrawal once delivery has started.

As long as delivery has not started, you keep your full 14-day right of withdrawal. If you withdraw within that period, we will refund the full purchase price within 14 days using your original payment method. See also our page Right of withdrawal.

Not satisfied? We're happy to help

Apart from your statutory rights, we want you to be genuinely helped by your purchase. Not happy with your e-book? Email Bloomguides@outlook.com within 14 days of purchase with your order number and a short explanation. We'll find a suitable solution together — for example personal help, an exchange for another e-book, or a refund. This goodwill arrangement is an extra service and does not limit your statutory rights.

Refunds

Approved refunds are processed within 14 days using your original payment method. Depending on your bank or payment method, the amount usually reaches your account within 5 to 10 business days. No fees are deducted.

Didn't receive your e-book?

First check your spam or promotions folder. Still no email? Contact us at Bloomguides@outlook.com and we'll send your e-book again straight away — free of charge, of course.

Contact

Questions about this policy? Contact us at Bloomguides@outlook.com. We usually reply within 1 business day. See also our contact page.