Frequently Asked Questions
Answers to everything you want to know about Bloom — from ordering to content, from payment to download.
💳 Ordering & Payment
How do I order an e-book?
Ordering from Bloom is very easy and only takes a few minutes:
- Go to the e-books page and choose the book that suits you.
- Click the "Buy" button for the desired e-book.
- You will be redirected to our secure payment page.
- Enter your email address and choose your payment method.
- Complete the payment — done!
Immediately after your payment, you will receive an email with your download link. You don't need to create an account.
What payment methods do you accept?
We accept all common payment methods in the Netherlands and Belgium:
- iDEAL — the most popular payment method in the Netherlands
- Bancontact — for customers in Belgium
- Credit card — Visa, Mastercard and American Express
- PayPal — fast and secure via your PayPal account
- Apple Pay & Google Pay — pay with one tap
All payments are made via a secure, encrypted connection.
Is paying with Bloom safe?
Absolutely. Our payment pages are secured with SSL encryption. Payments are processed by a PCI DSS Level 1 certified payment provider. Bloom itself does not store any payment data.
Can I order multiple e-books at once?
Yes! Add all desired e-books to your shopping cart. We sometimes offer bundle prices for multiple titles at once.
Do I receive an invoice or proof of payment?
Yes, immediately after your purchase you will receive a confirmation email with an order overview, the amount paid, your download link(s) and a digital invoice as a PDF attachment.
Do I need to create an account to order?
No, you can order as a guest. You only need a valid email address.
Are there discount codes or promotions?
Yes! We regularly send discount codes via our newsletter. Enter your code at checkout in the "Discount code" field.
📥 Download & Usage
How do I download my e-book after purchase?
After a successful payment, you will receive an email with a download button within a few minutes. Click "Download your e-book" — the PDF file will be saved directly to your device.
On which devices can I read the e-books?
Our e-books are PDF files, suitable for smartphone, tablet, laptop/computer and e-reader.
How long is the download link valid?
The download link is valid for 30 days and can be used 5 times. Link expired? Send us an email with your order number.
Can I print the e-book?
Yes, you may print for personal use. Commercial use or resale is not permitted.
📖 E-book Content
Who are Bloom e-books for?
For mothers in all stages of motherhood — from the first weeks after childbirth to toddlerhood. Also valuable for fathers, grandparents, and other caregivers.
In what language are the e-books?
Most e-books are written in Dutch. Some titles are also available in English.
Are the tips scientifically substantiated?
Yes. We combine scientific research with interviews with mothers and the experiences they share with us. The information does not replace medical advice.
⚙️ Technical Questions
I paid but did not receive an email. What should I do?
First, check your spam folder. Wait another 10 minutes. If you still haven't received anything after 30 minutes? Contact us using the email address you used to order.
The PDF file does not open on my device.
Download the free Adobe Acrobat Reader app (available for iOS, Android, Windows, and Mac).
↩️ Returns & Complaints
Can I return my purchase or get a refund?
Because our products are digital, there is legally no right of withdrawal for e-books. Are you really not satisfied? Please contact us — we always look for a suitable solution.
🌸 About Bloom
Who is behind Bloom?
Behind Bloom is a small team of writers and editors working closely with mothers. We missed a place where mothers were helped honestly, warmly, and practically. Bloom is the answer: a brand that truly understands mothers.
How can I stay informed about new e-books?
Subscribe to our newsletter. You will receive announcements of new e-books, exclusive discounts, free tips, and personal messages from the Bloom team.
Still have a question? Is your question not listed? Send us a message — we answer personally and are there for you.