Refund policy
Refund policy
At Bloom we sell digital products only: e-books in PDF format, delivered by email immediately after payment.
Right of withdrawal for digital products
As a consumer you have a statutory cooling-off period of 14 days when buying online. For digital content that is not supplied on a physical medium, a statutory exception applies (article 6:230p sub g of the Dutch Civil Code, based on EU Directive 2011/83/EU): at checkout you expressly agree that delivery begins immediately and you acknowledge that you waive your right of withdrawal once delivery has started.
As long as delivery has not yet started, you keep your full 14-day right of withdrawal. If you withdraw within that period, we refund the full purchase amount within 14 days via your original payment method.
Not happy? We are glad to help
Beyond your statutory rights, it matters to us that your purchase genuinely helps you. Not satisfied with your e-book? Email Bloomguides@outlook.com within 14 days of purchase with your order number and a short explanation. We will then look for a suitable solution together — personal help, an exchange for another e-book, or a refund. This goodwill arrangement is an extra service and does not limit your statutory rights.
Refunds
Approved refunds are processed within 14 days via the original payment method. Depending on your bank or payment method, the amount is usually back in your account within 5 to 10 working days. No fees are deducted.
E-book not received?
Please check your spam or promotions folder first. No email found? Email us at Bloomguides@outlook.com and we will resend your e-book straight away — free of charge, of course.
Contact
Questions about this policy? Get in touch at Bloomguides@outlook.com. We normally reply within 1 working day.